Refund Policy

Because digital devotionals, prayer guides, and eBooks are delivered instantly by download or email, they are generally non-refundable once the file has been delivered. If something is genuinely wrong, for example the file will not open, the wrong product was delivered, or a download link is broken, contact us within 30 days and we will make it right with a replacement or a full refund.

Free resources, like our welcome guide, are always free and never require payment information.

Every shirt, hoodie, and mug is printed just for you when you order it, so we cannot accept returns for buyer's remorse or size exchanges where no fault exists. We will gladly replace or refund an item when:

• It arrives damaged, flawed, or misprinted.
• You receive the wrong item, size, or design.
• Your order is lost in transit or has not arrived within 30 days of the estimated delivery date.

For these cases, contact us within 30 days of delivery with your order number and a photo of what you received. We do not require you to ship the item back for a replacement.

Visit our Contact & Support page and choose Order help, or email support@faiththroughthis.com. Include your order number and a short description (and a photo, if the item arrived damaged). We review every request personally and usually respond within two business days.

Approved refunds are issued to your original payment method through Stripe, and most banks show them within 5 to 10 business days.

Because merchandise goes to print shortly after you order, we can only cancel an order before production begins. Contact us as soon as possible and we will do our best. Digital orders cannot be cancelled once delivered.